Privacy Policy

            1. This Policy applies to personal information about individuals (including but not limited to customers, vendors, distributors, suppliers, service providers, joint venture/business partners, job applicants, employees) and users of the Site: (“Site”), that is disclosed to Yan Tuck TCM Sdn Bhd (“Yan Tuck”) on the Site or in the normal course of business dealing, and held by Yan Tuck.
            2. This policy ensures that the you enjoy privacy and that no documents and/or information relating to them shall be shared with any third party except the parties specifically mentioned in paragraph 6 or to the extent permitted under the law.
            3. Any personal data that may be shared on the Site including but not limited to contact details, background information, financial data and other information upon the request of Yan Tuck shall be collected, processed and/or used by Yan Tuck primarily in connection with the provision of the services offered on the Site and to process any orders that may have been placed on the Site (“Personal Data”).
            4. Such personal data may have been provided to Yan Tuck through the following methods:
              1. Your online or offline purchase of Yan Tuck’s products and/or services;
              2. A third-party purchase of Yan Tuck’s products and/or services on behalf of you or where you were named as the recipient of the said purchase;
              3. Your interaction with Yan Tuck at marketing campaigns, events, promotions and/or other activities organized by Yan Tuck; and
              4. Your use of Yan Tuck’s website where cookies are used (or through any other means of communication between you and Yan Tuck.
            5. Any personal data may also be utilized to maintain a users/customers data base and to promote market or offer products and services to users/customers; Personal Data shared on the Site may be processed and/or used for the purposes below:
              1. to meet any legal or regulatory requirements relating to the provision of products and services to user and/or customer;
              2. to market products and services which is aligned with user’s and/or customer’s interest;
              3. to conduct client profiling in relation to our products and services;
              4. for marketing and advertising, and in this regard, to send you by various mediums and modes of communication marketing and promotional information and materials relating to products and/or services where you can unsubscribe from receiving marketing information at any time;
              5. to send newsletters or marketing materials from us and from our related companies;
              6. to collect payments from you;
              7. to deliver to you the goods purchased by you;
              8. to communicate with you regarding your order, including but not limited to confirming and updating you with regards to the status of your orders and deliveries, as well as responding to your queries and requests;
              9. to process your purchase or a third party’s purchase of Yan Tuck’s products and/or services (whether online or offline) where you are named as the recipient of the same;
              10. to monitor and improve our services through user and customer relationship management procedures;
              11. to issue customer vouchers and/or administer any customer benefits;
              12. for purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis);
              13. for such purposes specifically provided for in any particular service or product offered by us; and
              14. to enable us to furnish and submit your Personal Data as required by law to the Government bodies, agencies, and local authorities when required to do so.
            6. Any Personal Data disclosed via the Site shall be kept confidential at all times. However Personal Data may be disclosed to the following persons:
              1. Yan Tuck’s subsidiaries and/or related companies in relation to the provision of products or services;
              2. Any government agencies, statutory authorities and/or industry regulators to whom we are legally compelled to disclose such Personal Data to;
              3. Relevant authorities for the purposes of preventing or detecting crimes;
              4. Yan Tuck’s auditors, consultants, accountants and/or other financial or professional advisors;
              5. Data processes who are third parties who Yan Tuck may engage to process personal data on our behalf including but not limited to archival storage, data entry service providers, computer backup services, and disaster recovery services; and
              6. Contractors, agents, service providers, Yan Tuck Sdn Bhd and other third parties we use to support our business. These include but are not limited to those parties which provide administrative or other services to us such as mailing houses, logistics service providers, financial services providers, advertising and marketing partners, telecommunication companies, information technology companies, and data centres
            7. Failure or delay to provide Personal Data when requested to do so or the provision of incomplete Personal Data to us for the purposes laid out in paragraph 5 may result in failure or delay in the provision of products and services.
            8. Any Personal Data received shall be stored securely either physically in Yan Tuck’s office premises or stored in servers operated by Yan Tuck or service providers. Yan Tuck’s information technology storage facilities and servers may be located in other jurisdictions outside of Malaysia. This may include, but not limited to, instances where your Personal Data may be stored on servers located outside Malaysia. In addition, your Personal Data may be disclosed or transferred to entities located outside Malaysia or where you access the Site from countries outside Malaysia. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in Malaysia under the laws of Malaysia. You hereby expressly consent to us transferring your Personal Data outside of Malaysia for such purposes. Yan Tuck shall endeavor to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your Personal Data other than for that part of the Purposes and to adequately protect the confidentiality and privacy of your Personal Data.
            9. Any Personal Data shall be retained as long as it is considered necessary for the fulfillment of the purposes listed in paragraph 5 or to satisfy any legal, regulatory and/or accounting requirement or to protect our interests.
            10. All reasonable measures shall be taken to protect the Personal Data from any loss, misuse, modification, unauthorized or accidental access and disclosure, alteration or destruction. We are not responsible to any access or loss of Personal data, save in accordance with this Privacy Policy.
            11. Whilst every reasonable precaution shall be taken to protect all Personal Data in terms of protection of Personal Data transmitted and shared online via the internet, such data transmission cannot be guaranteed to be secure and any sharing of Personal Data in this way shall be done at the Customer’s risk.
            12. Pursuant to the Personal Data Protection Act 2010 the user/customer has the right to access any Personal Data held and may request correction any Personal Data that is inaccurate, incomplete, or out of date, subject to any applicable legal restrictions and contractual conditions.
            13. You shall make written request to access to the Personal Data to amend and/or delete the Personal Data handled by Yan Tuck by contacting our Data Protection Officer through the information below, in which case, Yan Tuck reserves the right to charge you a reasonable fee for the processing of any request relating to data processing.
            14. Email Address:
            15. You may contact Yan Tuck by way of the information stated in paragraph 13 for the following purpose
              1. needs any further information in relation to this Privacy Policy; or
              2. requires access to or need to correct any Personal Data held and/or processed by Yan Tuck; or
              3. wishes to withdraw consent for the holding of or processing of Personal Data for the purposes stated in paragraph 5.
              EXTERNAL LINKS
            16. If any part of the Site links you to other websites, those websites do not operate under this Policy and we do not accept any responsibility or liability arising from those websites.
            17. Likewise, if you subscribe to an application, content or a product from our strategic partner and you subsequently provide your Personal Data directly to that third party, that Personal Data will be subject to that third party’s privacy/personal data protection policy (if they have such a policy) and not to this Policy.
            18. We recommend you to read and understand the privacy/personal data protection statement/policy posted on those other websites in order to understand their procedures for collecting, processing, using and disclosing personal data and before submitting your Personal Data to those websites.
            19. COOKIES
            20. We employ an industry standard technology called “cookies”. The cookie is a small piece of information stored on the hard drive of your computer or device for record-keeping purposes and is used by us to track your visits to the Site. Cookies may be used to save your preferences for your ease and convenience when using the Site.
            21. Yan Tuck reserve the right to modify and/or revise and/or update this Privacy Policy from time to time, any such modifications shall be posted on our website as soon as practicable at Yan Tuck’s website at
            22. The accuracy and completeness of Personal Data collected, processed, used and retained by Yan Tuck depends on the information provided. It is assumed that the information provided is accurate, up to date and complete.
            23. Where any information is provided by your legal representatives or a third party including but not limited to information in relation to your employer, employees, colleagues and/ or family it is assumed that this is accurate, up to date and complete and that the Customer has obtained the necessary consent to disclose the same
            24. The user and/or customer consents to the collection, retention, processing and use of personal data by Personal Data Protection Act 2010 in the event that the customer puts in an order for our products and services, by accessing and use of the website.
            25. Yan Tuck shall at all times adhere to the provisions of the Personal Data Protection Act 2010 and the meaning of Personal Data in this privacy policy shall be the meaning ascribed to it in the Personal Data Protection Act 2010. In the unlikely event that the information is inadvertently shared with a third party, Yan Tuck shall, as soon as the user and/or customer inform(s) them of the fact, remove such document and/or information.
            26. This privacy policy and anything related thereto shall be governed by the laws of Malaysia.
            27. By accessing the Site and/or submitting your personal data to us, you are deemed to have read, understood and accepted the terms of this Notice, and consent to the collection and processing of your personal data by Yan Tuck as per this Notice.