FAQs Categories

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favorite from the payment methods below.
  • We accept payment by FPX, debit cards and credit cards.
  • All prices of the products listed on our websites are in Ringgit Malaysia (RM).
  • Once payment has been made, we will process and deliver orders using the shipping courier service. (Standard price for WM = Rm15) (Easy Parcel)
  • All delivery orders will be processed and shipped in 3-7 working days after the order has been made.
  • We will process all orders within 2-3 working days. 
  • System will provide “Order Confirmation” via email once online payment is made.
  • Tracking Number will be provided to you after delivery has been made.
  • If the order has been shipped, the order purchased cannot be changed or cancelled due to personal reasons.
  • If the order has not been shipped, kindly contact us at 012-7030989 or email us at enquiry@yantuck.com to explain your situation as soon as possible.
  • In the event that the product is unavailable for any reason, we reserve the right to cancel order. We will promptly inform you and initiate the process of refunding any payment you have made. 

RM5 Discount Coupon

 

  • Minimum Spend: A minimum purchase of RM50 (excluding shipping fees) in a single transaction is required to activate the discount.
  • Voucher codes are to be entered at the checkout or cart page.
  • Promotional Exclusions Note: This coupon cannot be applied to products already marked as “Clearance”, “Flash Sale”, seasonal event discounts, or bundled deals.
  • Non-Stackable: This offer cannot be combined with other voucher codes or seasonal gift-with-purchase offers.
  • Non-Refundable: The coupon holds no cash value and is non-transferable. In the event of a product return, only the actual amount paid (after the discount) will be refunded.
  • Platform Restriction: Valid for purchases made via our official website only.
  • Right to Modify: Yan Tuck TCM reserves the right to amend these terms & conditions or cancel the promotion at any time without prior notice.